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Personally trained more than 800 end-users. Website support: Functioned as Web Editor for division of Taxations Internet/Intranet website, proofing and updating website information on a daily basis (fastest turnaround time of any pa state department). Database maintenance: proposal Upgraded and maintained link-shared employee access database with Chief of Staffs office, ensuring data integrity for training. Created database reports for management evaluation. Technical development Project: pioneered development and implementation of storage, archive, and retrieval system for 500 electronic presentations used throughout division of Taxation.
Principal Clerk technical Education Promoted to provide installation, configuration, and troubleshooting support for new equipment and software in Technology center, as well as evaluation and modification of skills assessment. Training Center Database: Initiated and implemented Access-based data gathering system to compile, store, and retrieve statistics on computer training classes. Researched and wrote monthly reports used to evaluate training trends and staff training needs. Nj saver Rebate Program: key team player in initial, large-scale data compilation for pa saver Rebate Program, including retrieval, distribution, quality control, and storage of tens of thousands of data files. Senior Clerk typist, Clerk typist corporation Business and Tax Assisted 8 auditors by researching taxpayer information on mainframe, ordered work files for Supervising Auditor using hllapi information system, and prepared report statistics using Excel spreadsheets. State of pennsylvania, dept. Of banking, philadelphia, pa (temp contract) Data Entry Specialist / Legal Secretary Front office support for 5 attorneys and 3 accountants: records management, legal document preparation, purchasing, and equipment maintenance.
Setup, configure, and troubleshoot Technology center equipment. Track and de-escalate technology and workflow problems, collaborating with 10 cross-functional it groups. Website development: Project managed division of Taxations website redesign to text-only version, enabling fast and easy access for all users, including vision impaired. Supervised staff. Intranet development: key player in creation, launch and maintenance of division of Taxation intranet site, providing management with easily retrievable, up-to-date information for operations decisions.
Initiated, created, and maintain Access users group intranet to facilitate information sharing and learning. Project Management: Led pax cd-rom project for 2 years, delivering interactive cd-roms with 1000 tax-law-verified documents for simplified tax preparation (tax years 2001 2002) on schedule. Asp development: Played pivotal role in beta-test programming and development of causal sales application (upgraded Alpha 4 database into back-end of Access 2000 and sql server, front-end into Internet Explorer via asp programming). End-User Training: Expanded Technology center offerings by designing, developing, and delivering advanced programs and manuals for ms office, groupWise, novell Network, and Internet, increasing usability. Currently manage 12 Access courses, training and supervising 5 adjunct team instructors. Technical Assistant, mis technical Support Activity first-level technical support for software installation, as well as setup and configuration of new equipment used in division of Taxation (PCs, laptops, printers, scanners, projectors, digital video). It software Training: Designed curriculum and materials, and delivered technical training, for introductory programs in Microsoft Office suite (Word, Excel, Access as well as Windows 95, keeping staff motivated and focused while improving job satisfaction and productivity.
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Email Address, application Support Administrator / Technical Support Specialist / Desktop Support. Technologically sophisticated and bi-lingual (Spanish/English) it support/Training Specialist with hands-on experience in project lifecycle management for technical and intranet applications, website development, workgroup support, and desktop and network troubleshooting. Certificate in Computer Programming. Skilled in: help Desk hardware support, first-level pc support, project Management. System Upgrades / Conversions, lAN / wan architecture, escalation Resolution. Peer-to-peer User Groups, web Content Upgrades, customer Service. Technology summary, networking, lAN / wan, windows 2000 mother /.0 Server, windows 95 Server, tcp/ip, sql server. Operating Systems - windows 95 / 98 / 2000 / xp, windows 2000 /.0 Server, dos.0.
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Requirements, bachelors degree in Computer Science or equivalent experience. Minimum 2-3 years' experience kites in Systems Administration. Minimum 2-3 years' experience with hardware and networking. Strong technical understanding of wan/lan networking and server systems. Expertise in vmware, storage management, firewalls, ips, active directory, microsoft Exchange, and servers. Exposure to pbx, voip, and contact center systems. Ability to work both independently and within a team. Common skills/Technologies Requested: Windows or Linux/Unix, iis, disaster recovery, active directory, microsoft Exchange, networking (LAN/WAN).
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A network systems Administrator is responsible for the configuration, upkeep and reliable juan operation of computer systems, particularly servers. Duties vary widely from company to company, along with knowledge of the specific platforms and hardware in use. Responsibilities, proactive monitoring of all servers, applications and services to ensure high levels of availability and service levels. Server installation, maintenance, upgrade and general support. Perform regular and on-demand system backups and recoveries. Assist in developing, implementing, testing and maintaining server level disaster recovery plans. Troubleshoot networks, intranet and intranet connectivity throughout the organization.